The three steps of the application process:
From 1 January onwards it is necessary to complete three steps when submitting an application, appeal or request to reopen a case regarding a case category where a processing fee is normally required. The three steps must be completed in the following order:
- Create case order ID
- Pay the fee (unless the applicant is exempt)
- Submit the application, appeal or request for reopening
Under the heading ‘Groups exempt from paying the fee’ above are mentioned certain case categories for which there is no fee. In these case categories it is not necessary to create a case order ID (or pay a fee).
In all other case categories, it is necessary to create a case order ID.
Create case order ID:
The first step is to create a case order ID on http://www.newtodenmark.dk/fee. This applies whether the case regards an application, an appeal or a request to reopen a case.
The case order ID consists of eight digits which must be used when paying the fee and when submitting the application/appeal/request for reopening. The case order ID digitally links an application with the associated payment. The case order ID need not be created by the applicant. It is also possible for the applicant’s sponsor in Denmark or another person to do it on his/her behalf. The only information required for creating a case order ID is the applicant’s full name and the type of application the applicant wishes to submit.
When creating a case order ID it is important to select the correct case category, such as “Family reunification (first time)” or “Greencard scheme (extension)”. It is important to select the correct case category right from the start. If the wrong category has been selected, it is necessary to create a new case order ID.
If a person wishes to submit several applications/appeals/requests, he/she must create a case order ID for each case. If a person wishes to submit an application for family reunification on behalf of several people (such as his/her spouse and children), an application must be submitted for each individual. This means that it is necessary to create a case order ID – and subsequently pay a fee – for each individual’s case.
If applicants experience problems when trying to create a case order ID they can get help by calling the Immigration Service or appearing in person at the Service Centre of the Immigration Service. In the month of January 2011 they can also call a special hotline on +45 35 30 88 50 which is open Monday, Tuesday, Wednesday and Friday from 9 a.m. to 12 p.m. and Thursdays from 12 p.m. to 3 p.m.